FAQs

Shipping & Delivery

Do you ship to Australia?
Yes, we offer shipping throughout Australia.

How much does shipping cost?

AU

Over AUD$100 = Free Shipping

Under AUD$100 = AUD$9.99 for standard shipping and $14.99 for express shipping

NZ

Over NZD$150 = Free Shipping

Under NZD$150 = NZD$25 flat rate standard shipping

How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days. Express shipping is available, which usually takes 1-3 business days.

Do I need to pay customs or import duties?

For purchases outside of Australia, you may be required to pay duties or taxes to receive your order.

Please make sure you're aware of any potential charges before placing your order. If you fail to collect your parcel due to these fees, or if the parcel is returned to us because of an incorrect address or failure to collect from the depot, we will refund your original order amount minus $60. This fee covers processing, inbound, and outbound shipping costs.

Can I track my order?

Yes, you will receive a tracking number once your order is dispatched to monitor its progress.

Orders & Returns

Can I cancel or change my order?
If your order hasn’t been dispatched yet, you may be able to change or cancel it. Please contact us as soon as possible at hello@munichblue.com.

What is your return policy?
We offer a 14-day return policy for items in their original condition. For more details, visit our Returns & Refunds page.

How do I initiate a return?
Contact our customer support team at hello@munichblue.com to start a return, and we’ll guide you through the process.

Can I exchange an item?
We don’t offer direct exchanges at this time. You can return the item for a refund and place a new order for the correct size or product.

Products & Sizing

Are your sizes in Australian sizing?
All items are true to size based on an average sized child. Please refer to our size guide for specific measurements to help you make the correct decision for your child.

What if the item doesn’t fit?
If your item doesn’t fit, you can return it within our 30-day return window, provided it's in original condition.

What are your products made from?
Our products are made from 100% breathable cotton, ensuring softness and comfort for your baby’s sensitive skin.

Are your products ethically sourced?
Yes, we are committed to ethical sourcing, and we work with suppliers who uphold fair labour practices.

Payments & Security

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Afterpay.

Is my payment information secure?
Yes, we use secure encryption technology to ensure your payment information is protected.

Will I be charged in Australian dollars?
Yes, all prices on our website are displayed and charged in Australian dollars (AUD).

General

How can I contact customer support?
You can reach our customer support team via email at hello@munichblue.com. 

Do you have a physical store in Australia?
No, we are currently an online-only store, but you can find us at various pop-up events and markets. Keep an eye on our website for updates!